Returns & Exchanges

At Bassike, we are committed to ensuring you are completely satisfied with your purchase. We offer returns or exchanges on full-priced items within 14 days of delivery, provided they are in original condition with all tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

3

Label and Post

Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at your nearest authorized postal location.

4

Processing and Refund

Once our team receives and inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing