Frequently Asked Questions

Everything you need to know about your Bassike experience.

What is the Bassike commitment to sustainability?

We prioritize ethical production and sustainable fabrics, including GOTS certified organic cotton, to ensure our garments are as kind to the planet as they are to your skin.

How long will it take to receive my order?

Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.

What is your return policy on sale items?

Items purchased at full price are eligible for a refund or exchange within 14 days. Sale items are considered final sale and cannot be returned unless deemed faulty.

How should I care for my organic cotton jersey pieces?

To maintain the shape and longevity of your garments, we recommend a cold gentle machine wash with like colors and drying flat in the shade.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.